Household post (note to self – you know, James: when you leave it unopened for a week and then, when you finally get around to it, discover an important, and perhaps missed deadline, date or bill?!)
Bills – If possible, pay it straight away so you know it’s done. You’re going to have to pay it eventually – why put it off? Then file away.
Emails/text messages – I think people appreciate it when you respond straight away, as much as possible. They don’t have to be long.
Telephone calls – Try and see every phonecall as an opportunity to connect and have a positive conversation with someone.
Practise adopting this ‘only touch once’ approach today as much as you can – it may help you stay on top of your jobs more, feel calmer and more connected.